Thank you for shopping at Belu Help Me.
If you are not entirely satisfied with your purchase, we’re here to help.
Belu Help Me products have been formulated and produced to the highest quality standards. If you are dissatisfied with the experience you have had, please let us know about it so that we can rectify the situation for you. If you suspect that the quality of the product is not right, please hold on to the product, note the lot number printed on the container and then contact us via the website to let us know about the situation. Depending upon the situation, we will collaborate to find the best solution for you.
To be eligible for a return, please make sure that:
All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at hola@beluhelpme.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Belu Help Me Shipping Department
7209 NW 113th Ct
Doral FL 33178
In order to receive a refund, you may return the package on its original condition to our shipping department.
Please ensure to include your order number in order to expedite the process.
Shipping charges: Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Belu Help Me.
Damaged items: If you received a damaged product, please notify us immediately for assistance.
Sale items: Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Digital products: We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products
Bad Address: Belu Help MeCorp is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all correct information. Belu Help MeCorp is not responsible for unclaimed or refused orders.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Items that have their seal broken or were delivered more than one hour after requesting the return.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
RETURNING AN ITEM:
· Pack the item/s securely in the package along with the order # written on a box or inside the box, with a note explaining why you are returning them.
· Along with a note indicating whether you want to exchange or refund the product .In all cases refunds will be made ONLY to the card used for the original purchase.
· All return shipping charges must be prepaid by customer. We cannot accept C.O.D. deliveries.
· Keep the Return Tracking Number from the package you are returning to ensure that the package is received by our Returns Team.
CLAIM STATUS
If tracking indicates package was delivered and customer claims package did not arrive, we will initiate a claim process with delivery company handling your package following their guidelines.
USPS – Claim must be filed after 15 days and before 60 days of mailing date.
UPS – Claim must be filed Immediately to initiate investigation process.
Claim investigations could take from 30 to 40 days to obtain a resolution.
We will obtain a claim status from delivery company in which will be the final answer to follow up with a refund, replacement or deny a claim.
Thank you for your understanding.
Comentarios recientes